Terms of Service

Last Updated: April 7, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between Poly9 Technologies Inc., a Delaware corporation (“Poly9,” “we,” “us,” or “our”), and the entity or individual accessing or using the Poly9.ai platform (“Customer,” “you,” or “your”). Please read these Terms carefully before accessing or using our services.

1. Acceptance of Terms

By creating an account, clicking “I Agree,” or otherwise accessing or using the Poly9.ai platform or any associated services, APIs, or tools (collectively, the “Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” refers to that entity. If you do not have such authority, or if you do not agree to these Terms, you may not access or use the Service.

Your continued use of the Service following any modification to these Terms constitutes your acceptance of those modifications. We recommend that you review these Terms periodically.

2. Description of Service

Poly9.ai is a business-to-business (B2B) software-as-a-service (SaaS) platform purpose-built for furniture and home goods exporters, manufacturers, and brands. The Service provides an integrated suite of tools designed to streamline trade operations, accelerate sales, and support global go-to-market strategies. Core capabilities of the Service include, without limitation:

1. Catalog Management — tools to create, organize, publish, and share product catalogs with structured data, rich media, and multi-currency pricing.
2. AI Design Studio — an artificial intelligence-powered workspace enabling users to generate, remix, and visualize product designs, room scenes, and lifestyle imagery using generative AI models.
3. Buyer CRM — a relationship management system for tracking buyer profiles, interaction history, pipeline stages, and engagement across channels.
4. Quotes & Pricing — functionality to create and manage professional price quotes, negotiate terms, and maintain tiered or buyer-specific pricing.
5. Collection Builder — tools for curating themed product collections and generating presentation-ready digital lookbooks.
6. Trade Show Tools — features supporting preparation for, execution of, and follow-up from trade show participation, including digital showroom sharing and lead capture.
7. Smart Inbox — an AI-assisted communication hub that aggregates buyer messages, surfaces priority actions, and supports automated or templated responses.
8. Analytics & Insights — dashboards and reporting tools that surface business intelligence across catalog engagement, buyer activity, sales pipeline, and platform usage.

We reserve the right to modify, suspend, or discontinue any feature or component of the Service at any time, with reasonable notice where practicable. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

3. Account Registration and Security

To access most features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activity that occurs under your account, whether or not authorized by you.

You agree to: (a) notify us immediately at legal@poly9.ai of any actual or suspected unauthorized use of your account; (b) never share your password with any person not authorized to act on your behalf; and (c) ensure that any user seats you provision within your account are used only by employees or authorized contractors of your organization.

We reserve the right to disable any account or user credential that we reasonably believe poses a security risk, violates these Terms, or is otherwise being used fraudulently. You may not create an account on behalf of another person or entity without express authorization.

4. Subscription and Payments

Access to the Service is provided on a subscription basis. The specific subscription tier, pricing, billing cycle, and any usage-based fees applicable to your account are set forth in your Order Form, subscription checkout, or other written agreement with Poly9 (collectively, the “Order”). In the event of a conflict between these Terms and the Order, the Order shall control with respect to commercial terms.

Unless otherwise specified in your Order: (a) fees are due in advance of each billing period; (b) all fees are non-refundable except as expressly stated in Section 13 (Termination) or as required by applicable law; (c) we may increase subscription fees with at least thirty (30) days’ prior written notice, effective at the start of your next renewal period; and (d) any amounts not paid when due will accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

You are responsible for all taxes, levies, or duties imposed by taxing authorities associated with your use of the Service, excluding taxes based on Poly9’s net income. If Poly9 is required to collect or remit taxes on your behalf, the applicable tax amount will be added to the fees charged to you. Failure to pay any amounts due may result in suspension or termination of your account in accordance with these Terms.

5. User Content and Intellectual Property

Your Content. You retain all ownership rights in the data, text, images, files, product information, and other materials you upload, submit, or transmit through the Service (“Customer Content”). By submitting Customer Content to the Service, you grant Poly9 a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Customer Content solely as necessary to provide and improve the Service for you and, where applicable, to operate our platform features. This license does not grant Poly9 the right to sell or share your Customer Content with third parties for their independent commercial purposes.

You represent and warrant that you own or have all necessary rights to Customer Content, that Customer Content does not infringe or misappropriate any third-party intellectual property, privacy, or publicity rights, and that Customer Content complies with all applicable laws.

Poly9 Intellectual Property. The Service, including all underlying software, algorithms, interfaces, documentation, trademarks, and technology, is owned exclusively by Poly9 Technologies Inc. and its licensors. These Terms do not transfer to you any ownership interest in the Service. You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during your subscription term solely for your internal business purposes in accordance with these Terms.

Feedback. If you provide suggestions, ideas, or feedback regarding the Service (“Feedback”), you grant Poly9 an irrevocable, perpetual, royalty-free license to use, incorporate, and commercialize such Feedback without any obligation to you.

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit any user or third party to:

1. Violate any applicable local, state, national, or international law or regulation;
2. Upload, transmit, or distribute any content that is unlawful, defamatory, obscene, fraudulent, or that infringes any third-party intellectual property or privacy rights;
3. Reverse engineer, decompile, disassemble, or attempt to derive source code from any component of the Service;
4. Use automated scripts, bots, or scraping tools to extract data from the Service beyond what is permitted by our published API documentation;
5. Attempt to probe, scan, or test the vulnerability of any Poly9 system, network, or security measure without prior written authorization;
6. Circumvent, disable, or otherwise interfere with security-related features of the Service;
7. Resell, sublicense, or otherwise make the Service available to third parties on a standalone basis without a valid reseller or partner agreement with Poly9;
8. Use the Service to store or transmit malicious code, viruses, or any material designed to disrupt, damage, or gain unauthorized access to any system;
9. Impersonate any person or entity or misrepresent your affiliation with any person or entity;
10. Use the Service in any manner that could impair performance, damage, or overburden Poly9’s infrastructure.

Poly9 reserves the right, but not the obligation, to investigate suspected violations of this section and to remove content, suspend accounts, or take other appropriate action.

7. AI-Generated Content

The AI Design Studio and other AI-powered features of the Service may generate images, design variants, text, recommendations, and other outputs (“AI Outputs”) in response to your inputs. You acknowledge and agree to the following with respect to AI Outputs:

1. No Guarantee of Accuracy. AI Outputs are generated probabilistically and may be inaccurate, incomplete, or unsuitable for your specific use case. You are solely responsible for reviewing, validating, and making decisions based on AI Outputs.
2. Ownership of AI Outputs. Subject to these Terms and applicable law, as between you and Poly9, AI Outputs generated by your account using your Customer Content as input are assigned to you. Poly9 makes no representation that AI Outputs are protectable by copyright or free from third-party intellectual property claims.
3. Prohibited AI Inputs. You agree not to submit to any AI feature any inputs that are unlawful, that infringe third-party intellectual property rights, or that would require the AI to generate content that is harmful, deceptive, or otherwise prohibited under these Terms.
4. AI Agents. Certain AI agents within the Service may take automated actions (such as drafting messages, surfacing buyer alerts, or populating data fields) on your behalf. You acknowledge that such agents operate based on configurations you establish, and you remain solely responsible for reviewing and approving any actions taken by AI agents in connection with your account.
5. Model Updates. Poly9 may update, replace, or retire the underlying AI models powering Service features at any time without notice.

8. API Terms

Subject to these Terms, Poly9 may provide you with access to the Poly9.ai application programming interface (“API”). If you access or use the API, the following additional terms apply:

1. You may use the API solely to integrate the Service with your internal systems or to build tools for your own authorized users, and not to build products that compete with Poly9.
2. You must not exceed any rate limits or usage quotas communicated in our API documentation or your Order. Poly9 may throttle or suspend API access if you exceed applicable limits.
3. You are responsible for securing your API keys and credentials. You must not embed API keys in client-side code or publicly accessible repositories.
4. Poly9 reserves the right to deprecate API versions with at least ninety (90) days’ prior written notice, except in cases of critical security vulnerabilities where shorter notice may be required.
5. All data retrieved via the API is subject to the same confidentiality obligations described in Section 10 (Confidentiality).

9. Third-Party Integrations

The Service may integrate with or provide links to third-party services, platforms, or applications (“Third-Party Services”), such as e-commerce platforms, ERP systems, logistics providers, or communication tools. Your use of Third-Party Services is governed by the respective terms and privacy policies of those third parties, not by these Terms. Poly9 does not endorse, warrant, or assume responsibility for any Third-Party Services.

When you enable a Third-Party Service integration, you authorize Poly9 to exchange data between the Service and that third party on your behalf. You are responsible for ensuring that you have all necessary rights and authorizations to share any data with such third parties. Poly9 will not be liable for any damages or losses resulting from your use of or reliance on Third-Party Services, or for any failure, interruption, or error in any such integration.

10. Confidentiality

Each party (as a “Receiving Party”) may have access to non-public information of the other party (the “Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure (“Confidential Information”). Confidential Information includes, without limitation, business plans, pricing, product roadmaps, Customer Content, technical architecture, and trade secrets.

The Receiving Party agrees to: (a) hold the Disclosing Party’s Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; (b) not use Confidential Information for any purpose outside the scope of these Terms; and (c) limit disclosure of Confidential Information to those employees, contractors, and advisors who have a need to know and are bound by confidentiality obligations at least as protective as those set forth herein.

Confidential Information does not include information that: (i) is or becomes publicly known through no breach of this section; (ii) was rightfully known by the Receiving Party prior to disclosure; (iii) is independently developed without use of the Disclosing Party’s Confidential Information; or (iv) is required to be disclosed by law or court order, provided that the Receiving Party gives the Disclosing Party prompt written notice and cooperates with efforts to obtain a protective order.

11. Limitation of Liability

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. POLY9 DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT OR DATA WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL POLY9, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF POLY9 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL POLY9’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO POLY9 IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless Poly9 Technologies Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your Customer Content; (c) your violation of any applicable law or regulation; (d) your infringement of any third-party intellectual property, privacy, or other rights; or (e) any dispute between you and a third party in connection with your use of the Service.

Poly9 reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Poly9’s defense of such claim.

13. Termination

Termination by You. You may terminate your subscription at any time by providing notice through the account settings or by contacting us at legal@poly9.ai. Unless otherwise set forth in your Order, termination will take effect at the end of your current paid billing period, and no refunds will be issued for any remaining unused portion of that period.

Termination by Poly9. Poly9 may suspend or terminate your account and access to the Service immediately upon written notice if: (a) you materially breach these Terms and fail to cure such breach within thirty (30) days of written notice; (b) you fail to pay any amounts due and such failure is not cured within ten (10) days of written notice; (c) you become the subject of a petition in bankruptcy, insolvency, receivership, or similar proceeding; or (d) Poly9 is required to do so by law or regulation. Poly9 may also terminate the Service in its entirety upon ninety (90) days’ prior written notice to all customers.

Effect of Termination. Upon termination, your right to access and use the Service will immediately cease. You may export your Customer Content prior to the effective date of termination using the Service’s export tools. Poly9 will retain Customer Content for thirty (30) days following termination and will thereafter delete it in the ordinary course of its data retention processes, unless otherwise required by law. Sections 5, 6, 10, 11, 12, 14, 15, and 17 shall survive any termination or expiration of these Terms.

14. Dispute Resolution

Informal Resolution. Before initiating formal proceedings, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (“Dispute”) through good-faith negotiation. Either party may initiate the informal dispute resolution process by providing written notice to the other party describing the Dispute in reasonable detail. The parties shall have thirty (30) days from the date of such notice to attempt to resolve the Dispute informally.

Binding Arbitration. If the parties are unable to resolve the Dispute informally within the period described above, the Dispute shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, as amended from time to time. The arbitration shall be conducted by a single arbitrator, in the English language, in Wilmington, Delaware. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF THIS WAIVER IS FOUND UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION SECTION SHALL BE NULL AND VOID.

Exceptions. Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or breach of confidentiality obligations without first engaging in the informal dispute resolution process.

15. Governing Law

These Terms and any Dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Subject to the arbitration provisions in Section 14, each party hereby irrevocably consents to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware for any disputes not subject to arbitration.

16. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by email to the address associated with your account, by posting a prominent notice within the Service, or by updating the “Last Updated” date at the top of this page, no less than thirty (30) days prior to the effective date of the changes (or fourteen (14) days for non-material changes). Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of those revisions. If you do not agree to the revised Terms, you must stop using the Service prior to the effective date of the changes.

17. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of these Terms continue in full force and effect. The waiver by either party of any breach of any provision of these Terms shall not operate or be construed as a waiver of any subsequent or other breach. These Terms, together with your Order and our Privacy Policy, constitute the entire agreement between you and Poly9 with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings.

18. Contact

If you have any questions, concerns, or notices regarding these Terms, please contact us at:

© 2026 Poly9 Technologies Inc. All rights reserved. These Terms of Service were last updated on April 7, 2026.